Dams Safety NSW welcomes your feedback, questions, comments and complaints. We keep the NSW dam community at the heart of what we do, and use your feedback to improve what we do and how we do it.
Dams Safety NSW
4 Parramatta Square
12 Darcy Street
Parrramatta NSW 2150
Phone: (02) 9842 8073
Email: info@damsafety.nsw.gov.au
We try to answer questions within 5 working days. If you submit a complaint, please allow a little longer for investigation, and we aim to respond within 20 working days.
Report an incident
If a serious incident or injury occurs at, or is related to, a declared dam you must report it to Dams Safety NSW as soon as possible after the incident by calling 0403 681 645 (24 hours/7 days a week)
You must also complete and submit the online Incident reporting form no more than 72 hours after the incident, even if you have already called us to report it.
Community consultation
To learn more about or respond to our current community consultation activities visit our page on proposed changes to the Dams Safety Regulation. We also post all consultation activities to the NSW Government Have your say website.
Translation and accessibility
You can contact us by phone on (02) 9842 8073.
For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88.
If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 13 77 88 when asked by the relay office.
If you cannot call 1300 numbers, please call +61 2 8894 1555.
Complaints
To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.
If you have compliments, complaints, or general feedback, email us at info@damsafety.nsw.gov.au. Your feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.